Update - The issue has been resolved for FedRAMP(GovCloud) and Canada region. Investigation for the US region is currently in progress, and we will keep you posted with further updates.
Jan 30, 2026 - 13:04 EST
Investigating - We are currently experiencing technical issues with our SP360 PitneyAnalytics for US, Canada and FedRAMP(GovCloud) region. Our Outage Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Jan 30, 2026 - 12:03 EST
The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.
During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.
Start Time: Friday, January 30 at 8:00 PM ET End Time: Saturday, January 31 at 4:00 AM ET
If you have any questions or concerns, please feel free to contact us.
Thank you, Client Support Tech Services Posted on
Jan 30, 2026 - 08:08 EST
We will be renewing a custom domain certificate in Pre-Prod and Production on Friday, January 30, 2026.
This is a routine maintenance activity, and no service impact or downtime is expected.
Start Time: Friday, January 30, 10:30 PM End Time: Saturday, January 31, 00:30 AM Duration: 2 hours
If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com. Posted on
Jan 29, 2026 - 11:42 EST
The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.
During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.
Start Time: Sunday, February 1, 2026 at 8:00 PM ET End Time: Monday, February 2, 2026 at 04:00 AM ET
If you have any questions or concerns, please feel free to contact us.
Thank you, Client Support Tech Services Posted on
Jan 29, 2026 - 12:52 EST
As part of our ongoing effort to strengthen USPS APIs Delivery Services infrastructure, USPS will be performing system maintenance in PRODUCTION environment on Wednesday, 2026-02-11 , 09:00 PM ET for 4 hours.
Description: USPS will be making modifications to the USPS APIs Delivery Services PRODUCTION environment which will improve overall performance and stability.
Start date/Time : 2026-02-11 09:00 PM ET End date/ Time: 2026-02-12 01:00 AM ET
Please be aware that during the maintenance window, you may encounter occasional, brief errors. However, all systems will remain operational, and no significant issues are expected.
If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com. Posted on
Jan 29, 2026 - 11:19 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 30, 13:08 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of CreateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 30, 12:10 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 19:48 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 19:41 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 19:39 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 19:30 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 19:16 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 19:08 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 18:46 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 18:33 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 29, 16:52 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 29, 16:47 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 11:38 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 10:00 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 09:59 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 09:17 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 09:14 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 09:04 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 08:56 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 08:46 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 29, 08:21 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 29, 08:13 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 28, 22:45 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 28, 22:33 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 28, 22:26 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 28, 22:17 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 28, 22:15 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 28, 22:06 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 28, 21:53 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 28, 21:43 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 28, 19:20 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of CreateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 28, 19:14 EST
Resolved -
This incident has been resolved.
Jan 26, 11:59 EST
Update -
Teams are actively investigating the issue and will provide updates as soon as they are available.
Jan 26, 11:08 EST
Investigating -
We are currently experiencing technical issues with our Merchant Portal in PRODUCTION environment that may prevent you from using features.
Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Jan 26, 09:39 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 26, 08:14 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 26, 08:04 EST
Completed -
The scheduled maintenance has been completed.
Jan 25, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:00 EST
Scheduled -
As part of our ongoing effort to strengthen USPS APIs Delivery Services infrastructure, USPS will be performing system maintenance in PRODUCTION environment on Saturday, 2026-01-24 , 11:00 PM ET for 4 hours.
Description: USPS will be making modifications to the USPS APIs Delivery Services PRODUCTION environment which will improve overall performance and stability.
Start date/Time : 2026-01-24 11:00 PM ET End date/ Time: 2026-01-25 03:00 AM ET
Please be aware that during the maintenance window, you may encounter occasional, brief errors. However, all systems will remain operational, and no significant issues are expected.
If you experience any other issues during the maintenance window, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com.
Jan 20, 04:55 EST
Completed -
The scheduled maintenance has been completed.
Jan 24, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 08:00 EST
Scheduled -
The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.
During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.
Start Time: Saturday, January 24 at 8:00 PM ET End Time: Sunday, January 25 at 4:00 AM ET
If you have any questions or concerns, please feel free to contact us.
Thank you, Client Support Tech Services
Jan 23, 10:09 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 24, 11:32 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of CreateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 24, 11:19 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 24, 10:20 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of CreateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 24, 09:48 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 23, 15:54 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 23, 15:44 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 23, 13:53 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 23, 13:25 EST
Resolved -
The incident has been resolved.
Jan 23, 13:38 EST
Update -
We are actively working with our engineering teams and continuing to investigate the issue. We’ll provide updates as we have more information.
Jan 23, 13:24 EST
Investigating -
We are currently experiencing technical issues with Merchant registration portal in PRODUCTION environment that may prevent you from using the features.
Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Jan 23, 11:56 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 23, 07:58 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 23, 07:33 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 23, 07:15 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 23, 07:05 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 22, 20:23 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 22, 20:04 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 22, 17:30 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 22, 17:17 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 22, 17:30 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 22, 17:17 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 22, 16:54 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 22, 16:48 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 22, 16:08 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 22, 15:40 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 22, 14:10 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 22, 14:01 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 22, 14:00 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 22, 13:41 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 22, 09:27 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of CreateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 22, 09:20 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 21, 06:29 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 21, 06:20 EST
Completed -
The scheduled maintenance has been completed.
Jan 21, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 EST
Scheduled -
The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.
During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.
Start Time: Tuesday, January 20 at 8:00 PM ET End Time: Wednesday , January 20 at 4:00 AM ET
If you have any questions or concerns, please feel free to contact us.
Thank you, Client Support Tech Services
Jan 19, 20:10 EST
Resolved -
ParcelForce have resolved the issue and all services are functional now.
Jan 20, 05:20 EST
Investigating -
Failures are being observed for ParcelForce carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with ParcelForce and we will update as we make progress.
Jan 20, 05:15 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 19, 13:03 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 19, 12:57 EST
Resolved -
Royal Mail have resolved the issue and all services are functional now.
Jan 19, 08:02 EST
Investigating -
Failures are being observed for Royal Mail carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Royal Mail and we will update as we make progress.
Jan 19, 07:53 EST
Resolved -
Royal Mail have resolved the issue and all services are functional now.
Jan 19, 07:36 EST
Investigating -
Failures are being observed for Royal Mail carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Royal Mail and we will update as we make progress.
Jan 19, 07:27 EST
Resolved -
Royal Mail have resolved the issue and all services are functional now.
Jan 19, 04:45 EST
Investigating -
Failures are being observed for Royal Mail carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Royal Mail and we will update as we make progress.
Jan 19, 04:26 EST
Completed -
The scheduled maintenance has been completed.
Jan 19, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 EST
Scheduled -
The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files.
During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window.
Start Time: Sunday, January 18, 2026 at 8:00 PM ET End Time: Monday, January 19, 2026 at 4:00 AM ET
If you have any questions or concerns, please feel free to contact us.
Thank you, Client Support Tech Services
Jan 16, 13:37 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 18, 02:43 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 18, 02:33 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 18, 01:17 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 18, 01:04 EST
Resolved -
Canada Post have resolved the issue and all services are functional now.
Jan 18, 00:47 EST
Investigating -
Failures are being observed for Canada Post carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with Canada Post and we will update as we make progress.
Jan 18, 00:34 EST
Resolved -
FedEx have resolved the issue and all services are functional now.
Jan 17, 18:11 EST
Investigating -
Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.
Jan 17, 18:05 EST
Resolved -
UPS have resolved the issue and all services are functional now.
Jan 16, 15:49 EST
Investigating -
Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.
Jan 16, 15:44 EST