Expedited Delivery Services - Incident - Initial Notification

Incident Report for Pitney Bowes

Resolved

This incident has been resolved.

Posted Jan 30, 2025 - 10:56 EST

Monitoring

We are now seeing stability within the system. This issue is resolved. We will continue to closely monitor.

Posted Jan 30, 2025 - 10:06 EST

Update

We noticed that along with Rate Shipment, the Create Shipment API is affected as well.
Pitney Bowes Teams are actively working to resolve this issue and we will update as we make progress.

Posted Jan 30, 2025 - 09:13 EST

Investigating

We are currently experiencing technical issues with our PB Expedited Delivery Services PRODUCTION environment that may prevent you from using Rate shipment API of the Expedited Delivery Services.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

Posted Jan 30, 2025 - 08:26 EST

This incident affected: eCommerce APIs (Shipping APIs) (Create Label, Get Rates).