Tracking Services Incident - Initial Notification

Incident Report for Pitney Bowes

Resolved

This incident has been resolved. AWS Errors have stopped and we are closely monitoring the results.
Posted Oct 20, 2025 - 16:41 EDT

Update

We are continuing to investigate this issue with AWS.
Posted Oct 20, 2025 - 14:39 EDT

Investigating

We are currently experiencing technical issues with our PB Tracking Services PRODUCTION environment. There are issues in sending tracking events to you and also Tracking webhooks is impacted.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
Posted Oct 20, 2025 - 11:46 EDT
This incident affected: Shipping360 APIs (Tracking) and eCommerce APIs (Shipping APIs) (Tracking).
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