Expedited Delivery Services - Incident - Initial Notification

Incident Report for Pitney Bowes

Resolved

This incident has been resolved.

Posted Jan 26, 2026 - 11:59 EST

Update

Teams are actively investigating the issue and will provide updates as soon as they are available.

Posted Jan 26, 2026 - 11:08 EST

Investigating

We are currently experiencing technical issues with our Merchant Portal in PRODUCTION environment that may prevent you from using features.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

Posted Jan 26, 2026 - 09:39 EST

This incident affected: eCommerce APIs (Shipping APIs) (Merchant Portal).