Expedited Delivery Services - Incident - Initial Notification

Incident Report for Pitney Bowes

Resolved

The incident has been resolved.

Posted Jan 23, 2026 - 13:38 EST

Update

We are actively working with our engineering teams and continuing to investigate the issue. We’ll provide updates as we have more information.

Posted Jan 23, 2026 - 13:24 EST

Investigating

We are currently experiencing technical issues with Merchant registration portal in PRODUCTION environment that may prevent you from using the features.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

Posted Jan 23, 2026 - 11:56 EST

This incident affected: eCommerce APIs (Shipping APIs) (Merchant Portal).