Merchant Portal - Incident - Initial Notification

Incident Report for Pitney Bowes

Resolved

We experienced a technical issue earlier today. At this time we see full functionality in the Expedited Merchant Portal. We continue to closely monitor the situation.

Posted Apr 16, 2025 - 06:10 EDT

Investigating

We are currently experiencing technical issues with our PB Expedited Merchant Portal on the Production environment that may prevent you from using all features of the Expedited Delivery Services.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation. We will send you an update as quickly as possible.

Posted Apr 16, 2025 - 05:09 EDT

This incident affected: eCommerce APIs (Shipping APIs) (Merchant Portal).